At TNR Courier Service ("TNR," "we," "us"), we strive to provide reliable and efficient courier services. This Refund Policy outlines the circumstances under which refunds may be issued, in compliance with Australian Consumer Law (ACL) and applicable regulations in Victoria.
Refunds or compensation may be considered in the following cases:
Service for Failure:
Lost or Damaged Shipments:
2. Non-Refundable Situations:
No refunds will be issued for:
Delays caused by force majeure (e.g., extreme weather, natural disasters, pandemics, strikes, or customs delays).
3. Claims Process
To request a refund or compensation:
1. Submit a Claim
2. Review: We will investigate your claim and respond within 14 business days
3. Resolution: If approved, refunds will be processed to your original payment method within 10 business days.
4. Liability Limits
Standard Lability: Our maximum liability for lost or damaged shipments is the lesser of:
The item’s declared value (if applicable).
The cost of shipping fees paid.
Insurance:
For high-value items(over $1000),youmustpurchaseadditionalinsuranceatthetimeofbooking.Uninsureditemsexceeding $1000 are not eligible for full reimbursement.
Under the ACL, you are entitled to a remedy if our services fail to meet a consumer guarantee (e.g., services not delivered with due care and skill). This may include:
If you dispute a charge with your bank or payment provider without first contacting us, your account may be suspended pending investigation.
We reserve the right to update this policy. Changes will be posted on our Website or emailed to registered users.
Note: This policy does not limit your rights under the Australian Consumer Law. For specific advice, consult the Australian Competition & Consumer Commission (ACCC) or a legal professional.